Frequently Asked Questions
Help Center
Frequently asked questions.
Ordering & artwork
What file types work best for custom patches?
Clean vector files (SVG, AI, PDF) or high-resolution transparent PNGs produce the sharpest results. Photos also print beautifully with UV printing. Not sure your file will work? Email it to sales@hatpatchsupply.com and we'll check it for free.
Is there a minimum order?
Flat UV printed patches have no minimum — order 1 or 1,000. Signature Raised™ UV patches have a 12-piece minimum. Wholesale acrylic and leather patch programs have their own tiers shown on each product page.
How fast will my order ship?
Custom patch production typically takes 2–3 working days after artwork approval. Some patch styles, proofs or materials can take longer. Check the specific product page for current requirements, and allow additional time for shipping transit.
Materials
UV printed vs. laser engraved vs. acrylic — which should I choose?
UV printed for full color, gradients, photos, and small text. Engraved leather/leatherette for a rustic single-tone heritage look. Tri-layer acrylic for dimensional, eye-catching contrast. Can't decide? Order a sample pack — shipping's free.
Do patches come with adhesive?
Yes. Every patch ships with industry-leading heat-activated Lonestar Adhesive already applied to the back. Position on the hat and press — no sewing, no glue.
Pressing & application
What press settings should I use for acrylic patches?
Every press differs, but as a starting point: pre-heat the hat 20-30 seconds and pre-warm the patch so the adhesive gets tacky. Single platen: about 300°F for 40 seconds with LIGHT pressure. Dual platen: about 280°F top / 320°F bottom for 45 seconds, light pressure. Always test on a spare hat first.
Why is my patch lifting at the edges?
Usually one of three things: not enough pre-heat on the hat, too little press time, or heavy seams under the patch area. Re-press with firm even pressure, and make sure the patch area sits flat on the platen. Still fighting it? Email us — we troubleshoot presses daily.
Do FoundryTag interior tags need a heat press?
No. FoundryTags use pressure-activated adhesive — peel, place inside the sweatband, and press firmly by hand.
Wholesale & support
Do you offer wholesale pricing?
Yes — our B2B Wholesale collection has volume pricing with some of the lowest minimums in the business, including acrylic, top-grain leather, and hook-and-loop programs.
How do I get help with an order?
Email sales@hatpatchsupply.com — a real person answers. For maker tips and community help, join our Facebook group.